Look no further. We have over 16 years of experience repairing automobiles in Massachusetts (EST. 1992).
Our number 1 goal is 100% customer satisfaction. We love to under promise and we will always be delighted to over deliver.
As a professional mechanic I have some pride in what I do and it is important to me to be able to do a good job as inexpensively and quickly as possible. However, I don’t sacrifice quality for speed; I want to do the job right the first time. This makes me happy and most important it makes my customers happy. There is a saying in my business and sometimes it’s all too true, “There’s never enough time to do the job right the first time, but there’s always enough time to do it right the second time.”
If one of my customers has to bring back his car because I did something something wrong, that hurts my pride and it tarnishes my image. Worst of all, the next time he needs a repair or service he might not bring it back to me. That hurts my business.
I ran a poll with the question: “Do you trust your mechanic?” And I was surprised to see that 46% of those who responded said no, they don’t.
This got me to thinking, if you don’t trust your mechanic, why do you bring your car back to him? If you didn’t trust your doctor, you would find another doctor. Your mechanic is very much like your doctor. He has to diagnose and treat your car. In fact if you want to take it a step further your mechanic has to be better than your doctor because your car can’t tell him where it hurts.
Over the years I have built a relationship with my customers. I know them almost as well as I know my own family. I know where and what hours they work, I know what time their kids have to be at practice and when they take their vacations. I even know what they grow in their gardens. You can’t build this kind of relationship if you think of them as “the ’92 Ford” or “the ’89 Chrysler.” My customers are important to me, not only because they provide me my livelihood, but also because they are people and most of them are my friends.
Everybody wants to work with a mechanic they can trust. Finding one can be difficult but there are some simple steps you can take to find a reputable and highly skilled auto care technician. Doing a little homework will not only save you money, but you will find a mechanic you can trust and one the will give you peace of mind.
1. Shop around for an auto care facility before you need repairs. Having to find a shop when your car is on the back of a flatbed is not a good time to find a quality shop. With the average cost of a new vehicle exceeding $20,000, you will probably be driving you car longer. Basic automobile maintenance is the best way to keep your car running smoothly and avoid costly repairs.
2. Ask the shop for references and follow up with calls to them. You don’t walk into a new doctors office cold, you want to know how good he is first. Physicians always provide a list of references to prospective new patients, and your “car doctor” should be just as forthcoming. Don’t be afraid to ask for references. A few minutes on the phone goes a long way to ensuring you get the quality car repairs you need.
3. Ask family, friends, and co-workers to recommend a reputable shop. Personal recommendations account for 60% of all car-buying decisions. This same method should be used to find a quality care center. Most of my new customers come in on a recommendation from another of my customers
4. Call your local Better Business Bureau and check a shops reliability and performance before you have repairs done.
5. There is an old saying; “Quality is not expensive, it’s priceless.” This is true when looking for a shop. Don’t shop for price alone. It’s important to remember that you’re not just paying for the cost of the part and the time it takes to install it, but you’re also paying for the professionalism and technical expertise of the technician.
6. If you do a lot of traveling, look for a shop that is backed by a national warranty program. Such warranties cover both parts and labor for 12 months or 12,000 miles.
7. Look for signs that the shop has the equipment needed to properly diagnose your car’s problems. Nearly all cars built since the early 80′s have computer-controlled systems designed to increase engine efficiency, reduce emissions and aid in engine troubleshooting. If a shop doesn’t have the proper equipment to diagnose your car, you may be taking a risk by having it repaired there.
8. Look for a repair facility that employs ASE-certified technicians. It is not generally known that automotive technicians must undergo training and testing every five years to maintain their ASE certification. The ASE symbol is prominently displayed by repair facilities that employ these highly skilled auto care professionals.